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Ways to Connect with Us


Mon – Fri, 8am – 7pm ET

Customer Service: 866-258-3782 

Fax: 866-996-3782

Power Outage and Emergency Service:

Contact your local utility for power outages and emergency and maintenance services. Find your local utility phone number here.




Customer Care

We look forward to assisting you with your questions and will respond to your message within one business day.

Send Message to Customer Care

Energy Management


Remittance Addresses

For Standard US Mail

AEP Energy
PO Box 6329 
Carol Stream, IL 60197-6329

For Overnight Mail or Special Delivery Only (e.g. Fed Ex, UPS)

AEP Energy
Attn: Lockbox Operations #6329
2012 Corporate Lane, Suite 108
Naperville, IL 60563


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Our Office Locations


155 W Nationwide Blvd
Suite 500
Columbus, OH 43215 [Map]

Illinois Regional Office

225 W Wacker Drive
Suite 700
Chicago, IL 60606

Michigan Regional Office

2723 South State Street
Suite 150
Ann Arbor, MI 48104

New Jersey Regional Office

309 Fellowship Road
2nd Floor
Mount Laurel, NJ 08054


Memorandum of Insurance

AEP Energy's Evidence / Memorandum of Insurance is available here.