Privacy Policy

PRIVACY POLICY

Last Updated: June 8, 2016

AEP Energy recognizes the importance of respecting the privacy of those who visit this website (the “Site”). This Privacy Policy describes how we collect and use your information. If you do not agree with our policies and practices, your choice is not to use the Site. By accessing or using the Site, you agree to this Privacy Policy. We suggest that you review this Privacy Policy periodically as we may update it from time to time. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

This Privacy Policy does not apply to information collected by AEP Energy offline or through any other means, including on any other website operated by AEP Energy or any third party (including affiliates and subsidiaries) or by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Changes to this Privacy Policy
We reserve the right to revise, amend, change or update this Privacy Policy at any time, so please review it frequently. For significant changes to this Privacy Policy, we may, but are not obligated to notify you either by placing a prominent notice on the home page of our Site or by sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about our use of the information we collect. We will indicate near the top of this page the date this Privacy Policy was last revised. Your continued use of the Site after we have revised this Privacy Policy constitutes your agreement to the revised version.

Information we collect
Every time you visit the Site, our Web server automatically collects the following non-personally identifiable information unless you have adjusted your browser settings to avoid collection of certain information: your Internet service provider's address, the referring URL, and information on the pages you access on our Site. We collect this information to help diagnose problems, administer our Site, and track usage statistics.  All of this information is collected and used only in the aggregate; that is, it is entered into our database where we can use it to generate overall reports on our visitors, but not to generate individual reports that identify you personally.

We also collect personally identifiable information that you provide, such as information you provide when you register on the Site, for example, your name, your email address, your telephone number, your address, and any other personal or preference information that you provide to us. You may look at the Site without disclosing any personally identifiable information. 

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, "User Content"). Your User Content is posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site with whom you may choose to share your User Content. Therefore, we cannot and do not guarantee that your User Content will not be viewed by unauthorized persons. Proper access and use of information provided on the Site, including User Content, is governed by our Terms of Use.

By using the Site, you are consenting to have your personal data transferred to and processed in the United States.

Cookies
Most Internet sites collect data about visitors through the use of "cookies". Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for tracking content preferences and traffic patterns. Cookies may be used to "connect" your computer to information stored in a separate location. The Site may use browser cookies to track user behavior. Through cookies we may also: alert you to new issues that we think might be of interest to you when you return to the Site; record past activity at the Site in order to provide you better service when you return to the Site; or, customize Web page content based on your browser type or other information that you send us.

We do not use cookies to store any of your personal information on your computer. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you are to receive a new cookie, or how to disable cookies altogether. 

How we use your information
We use the non-personally identifiable information we collect to improve our communications, improve our content and offerings, analyze site usage, troubleshoot problems, resolve disputes, and enforce our Terms of Use.

Additionally, the non-personally identifiable information we collect is used:

  • to generally improve the content and layout of the Site
  • to improve the content and layout of the Site for individual visitors
  • to notify you about updates to the Site
  • for business purposes, such as improving our services, generating surveys, statistical analyses and market research
  • for internal review

When you supply us with personally identifiable information in the course of creating an account, the information you provide will be added to our customer database and will be used:

  • to provide you with information, products, or services that you request from us
  • to fulfill any other purpose for which you provide it
  • to provide you with notices about your account
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection

We may also use the information to send you periodic e-mails on new services and account information. If you do not wish to receive such e-mails in the future, please click on the Unsubscribe link at the bottom of the email and follow the instructions or contact our Customer Care Team at 1-866-258-3782. We reserve the right to send you notices about your account and service-related announcements even if you opt out of all voluntary email notifications.

Sharing your information with third parties
We contract with third-party service providers in order to operate our business, including the Site.  Those service providers may need access to your information to perform fulfillment and other services. We undertake to provide only that portion of your information needed to perform the pertinent service, and we require that all of our service providers hold your information in confidence and use it only to provide the service for which they have been engaged.

We do not share personal information with third parties for marketing purposes. We share your information with third parties only in limited circumstances where we believe such sharing is 1) reasonably necessary to offer the service, 2) legally required or, 3) permitted by you.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: 1) permitted or required by law (for example, to respond to a lawful subpoena, warrant or court order); or, 2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, 3) investigating fraud which has already taken place; or 4) we believe that disclosure is necessary to protect our rights or interests, or the rights or interests of others. The information is not provided to these companies for marketing purposes.

Links
The Site may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave the Site to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by us.

Information security
We have appropriate security measures in place in our facilities designed to protect against the loss, misuse or alteration of information that we have collected from you at the Site so you can feel comfortable and secure. However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorized acts. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Please note that if you delete your User Content from the Site, copies of your User Content may remain viewable in cached and archived pages, or might have been copied or stored by other Site users.

Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

Children under the age of 18
We will not knowingly collect personally identifiable information from any person under the age of 18.  Our services are not designed to attract the attention of persons under the age of 18. 

Public Forum
The Site allows users to share information, is open to the public and should not be considered private.

You should think carefully before posting any personally identifiable information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines like Google, Yahoo, MSN, Bing, etc.  If you mistakenly post personal information in our community areas and would like it removed, you can send us an email at care@aepenergy.com to request that we remove it. In some cases, we may not be able to remove your personal information and if we can’t, we will let you know and why not.

Contact us
To contact us for any reason, or if you have any concerns or questions, please contact us be phone at 1-866-258-3782 or online at www.AEPenergy.com/care. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

If you feel that the Site is not following the terms of the Privacy Policy, you may contact us at the above address(es) or phone number or email address.

Governing law
This Privacy Policy is governed by the laws of the State of Illinois, without regard to its choice of law rule and without regard to the location of any user.  Any dispute arising in connection with this policy must be resolved by arbitration as set forth in the Terms of Use governing the Site.